In the following paragraph, you'll learn more about the purposes for which cookies are used.

Provided that you don't revoke your consent, we store and read information on your end device, in addition to processing personal data, in particular to:

  • Present you with relevant advertisements, content or online banners
  • Create online advertisements with information that may be of interest to you
  • Prevent you from repeatedly being exposed to the same advertisements
  • Provide you with a personalised user experience

Essential Cookies.

Always on

We store and read essential cookies on your end device, in order to subsequently process the collected personal data.

This takes place in particular to:

  • Enable you to navigate between pages without losing your previous actions from the same browser session
  • Provide you with multimedia content that meets your technical requirements
  • Remember your past actions, such as the choice for your previous cookie consent
  • Ensure our website is created error-free and to continue improving it
  • Ensure an optimal load distribution when loading our websites
  • Store your data for authentication purposes

Close cookies and options in detail

Our website uses essential cookies to provide you with the best possible online experience.
The following paragraph provides detailed information on what essential cookies are used for.

Essential cookies ensure that you will be able to navigate our website and use the provided functionality as desired. They enable the website to save previously entered information such as the username, selected language and individual settings of, for example, a video player or the contents of a shopping cart. The website can also save your location in cookies to provide you with locally relevant information.

In addition, essential cookies are used to display an error-free, efficient, and streamlined website. Cookies provide us with information on how often certain web pages are visited, how fast the pages load, and whether an error has occurred. This information, which cannot be traced back to you as an individual, helps us to continuously improve the online experience of our website.

We exclusively use essential cookies on our website, hence they're referred to as first-party cookies. The cookies are only saved/read when you visit our website, and generally deleted after you close your browser.

Essential cookies do not require the visitor's consent.

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Adobe Staging Library

Purpose: This data processing is necessary for tests within the software development.

Who's placing it: Adobe Systems Software Ireland Limited

Privacy Policy Link: https://www.adobe.com/privacy.html

This data processing is using the following cookies or similar technologies:

sdsat_debug

Purpose: See related data processing.

Expires after: never

sdsat_stagingLibrary

Purpose: This local storage element is used to avoid unauthorized usage of tracking implementation on other web sites.

Expires after: never

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Adobe Target QA

Purpose: This data processing is used to allow website visitors to conduct quality assurance of Adobe Target activities.

Who's placing it: BMW (Thailand) Co. Ltd.

This data processing is using the following cookies or similar technologies:

at_qa_mode

Purpose: This cookie is used to enable quality assurance of A/B testing.

Expires after: 30 minutes

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AdobeLaunch

Purpose: This data processing is used to organise and deploy additional features into a website, mainly to integrate third-party solutions for measuring website visitor behaviour or supporting personalisation. It also supports other user experience features. No tracking is performed by this processing itself.

Who's placing it: BMW (Thailand) Co. Ltd.

This data processing is using the following cookies or similar technologies:

###dtm_hq_vs

Purpose: This persistence is used to keep a randomised selector value consistent across visited pages within a session.

Expires after: session

bmwdtm_cc

Purpose: This cookie stores the current cookieConsent status.

Expires after: 30 minutes

bmwdtm_hq_cc

Purpose: This cookie stores the current status of the website users consent to cookies.

Expires after: 30 minutes

launchSession

Purpose: This cookie is used to store a unique random ID to identify a session - not user specific.

Expires after: session

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Adyen Payment

Purpose: This data processing is used to allow payments.

Who's placing it: Adyen N.V.

This data processing is using the following cookies or similar technologies:

adyen-checkout__checkout-attempt-id

Purpose: This storage element is used to track checkout attempts for risk analytics.

Expires after: session

dfValue

Purpose: This storage element is used to store Adyen's device fingerprint data for 3D Secure authentication and fraud risk assessment.

Expires after: session

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Akamai

Purpose: Akamai provides a content delivery network (CDN) that caches website content whenever possible to speed up browsing for users. The end user enters the Akamai Content Delivery Network (CDN) typically in the same country from which the Internet connection is made (based on the geolocation of the user or device). As an additional security measure, Akamai's Web Application Firewall (WAF) solution is used. Personal data is processed by Akamai for this purpose. Further details as well as an overview of certifications can be found on the Akamai website.

Who's placing it: Akamai Technologies Inc.

Privacy Policy Link: https://www.akamai.com/uk/en/privacy-policies/

This data processing is using the following cookies or similar technologies:

AKA_A2

Purpose: This Akamai cookie is used to accelerate the delivery of content to Web sites by using the Adaptive Acceleration Feature.

Adaptive Acceleration (A2) is Akamai's intelligent platform that continuously triggers performance optimisations. No specific user data is required.

Expires after: 1 hour

ak_bmsc

Purpose: This cookie is used to protect our site from bots and is part of our security solution from Akamai (Kona Site Defender).

Expires after: 2 hours

bm_mi

Purpose: See related data processing.

Expires after: 1 hour

bm_sv

Purpose: This cookie is used to protect our site from bots and is part of our security solution from Akamai (Kona Site Defender).

Expires after: 2 hours

PIM-SESSION-ID

Purpose: This cookie is used for Client Site Protection & Compliance for Akamai. Solution is used to monitor the integrity of assets loaded on the website.

Expires after: session

RT

Purpose: This cookie is used by Akamai content delivery service to allow website to work.

Expires after: 1 week

TestHomeSpain

Purpose: Technical cookie used to show the user a specific version of the home page, related to management tasks and the testing of new web designs.

Expires after: 30 days

_boomr_akamaiXhrRetry

Purpose: This cookie is used by the Akamai content delivery service to enable improved delivery of site content where possible, in order to speed up the browsing experience for users.

Expires after: 30 minutes

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Amazon Web Services

Purpose: This data processing is used to automatically distribute inbound application traffic to multiple destinations. It provides three types of load balancers, each offering high availability, automatic scaling, and robust security to make applications fault-tolerant.

Who's placing it: Amazon Web Services Inc

Privacy Policy Link: https://aws.amazon.com/privacy/?nc1=h_ls

This data processing is using the following cookies or similar technologies:

AWSALB

Purpose: This cookie is used for Amazon Webservices load balancing.

Expires after: 1 week

AWSALBAPP-###

Purpose: See related data processing.

Expires after: 1 week

AWSALBAuthNonce

Purpose: This cookie is used to store a nonce value for secure authentication via the load balancer.

Expires after: 15 minutes

AWSALBCORS

Purpose: The AWSALB and AWSALBCORS cookies are functionally the same cookies. The latter has an explicit SameSite attribute, which was set due to changes starting with Chrome 80.

Expires after: 1 week

AWSALBTGCORS

Purpose: See related data processing.

Expires after: 1 week

AWSELB

Purpose: This cookie is a AWS Classic Load Balancer cookie and used to map the session to the instance.

Expires after: session

AWSELBAuthSessionCookie-###

Purpose: This cookie is used to maintain website visitor's authentication state after successful login.

Expires after: 1 day

AWSELBCORS

Purpose: This cookie is a AWS Classic Load Balancer cookie and used to map the session to the instance.

Expires after: session

awsTokenSpeech

Purpose: This storage element is used to perform speech to text and text to speech conversion.

Expires after: session

MTTRACEACT

Purpose: This cookie is set to track the application process.

Expires after: session

persist:ASSIST_STORAGE

Purpose: See related data processing.

Expires after: session

SACCOUNTNAME

Purpose: This cookie is used in the front office view (career pages) - Stores user credentials in the back office for logging purposes.

Expires after: session

SUSERLOGIN

Purpose: This cookie is used in the front office view (career pages) - Stores user credentials in the back office for logging purposes.

Expires after: session

USERLANGUAGE

Purpose: This cookie is used in the back office to save the language settings.

Expires after: session

x-amzn-trace-id

Purpose: This storage element stores the header associated with an Amazon load balancer.

Expires after: session

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BaqendSpeedKit

Purpose: This website uses the product Speed Kit to reduce page load times. For this purpose, publicly available website data is delivered through the infrastructure of Baqend GmbH. No personalised content is transmitted or stored. IP addresses are anonymised immediately after transmission.

Who's placing it: Baqend GmbH

Privacy Policy Link: https://www.baqend.com/privacy/

This data processing is using the following cookies or similar technologies:

baqend-speedkit-ab-test-id

Purpose: baqend-speedkit-ab-test-id: Identifier for a Split-Test (e.g. “50vs50”).

Expires after: never

baqend-speedkit-ab-test-info

Purpose: This cookie stores metadata about the content group.

Expires after: never

baqend-speedkit-group

Purpose: Testgroup for Split-Test comparison (“A” is group with Speed Kit, “B” is group without Speed Kit).

Expires after: never

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checkProcessing

Purpose: This data processing is used for tests within website development.

Who's placing it: BMW (Thailand) Co. Ltd.

This data processing is using the following cookies or similar technologies:

check

Purpose: This cookie is used to support tests within software development.

Expires after: session

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Compare Component

Purpose: This data processing is used to store an ID to load and show the website visitors' saved vehicles when navigating on the page or refreshing the page. Only vehicle information but no user related data is stored.

Who's placing it: BMW (Thailand) Co. Ltd.

This data processing is using the following cookies or similar technologies:

compareId

Purpose: This storage element is needed to store the compareId for a user, so we are able to load the stored vehicles from the database into the compare app or compare belt. The database entry stores no user related data, only vehicle information.

Expires after: never

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CONDomainHandling

Purpose: This data processing resolves the TopLevelDomain (TLD) for all other cookies.

Who's placing it: BMW (Thailand) Co. Ltd.

This data processing is using the following cookies or similar technologies:

_conTldCheck

Purpose: This cookie is used technically to resolve the TopLevelDomain (TLD) for all other cookies.

Expires after: session

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Consent Drawer Interactions

Purpose: The data processing enables consent drawer settings for other tools. It does not perform any measurements by itself, nor does it use any persistence techniques.

Who's placing it: BMW (Thailand) Co. Ltd.

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Consent Management

Purpose: This data processing is used to store the website visitor's consent and ensure that a consent disclaimer is visible only once per session.

Who's placing it: BMW (Thailand) Co. Ltd.

This data processing is using the following cookies or similar technologies:

cc-consent-drawer-state

Purpose: This session storage element stores the users choice of having the consent drawer expanded or collapsed while browsing the website without a given consent.

Expires after: session

cc-consent-token

Purpose: This Storage Element is used for the provision of the consent status when providing features like single-sign-on when a user is navigating between our separate websites.

Expires after: session

cc-consents-cache

Purpose: This session storage element caches the metadata of the consent management functionality to allow for fast page startups with less server requests.

Expires after: session

cc_ConsentCookie

Purpose: This cookie is set to store the user consent. It makes sure that a consent disclaimer is visible only once per user in the same session. Once a disclaimer is displayed this cookie value will be changed to true.

Expires after: 6 months

cc_consentCookieDetectionTest

Purpose: This cookie is used to determine the domain level on which a cookie should be set to allow sharing of consent across subdomains. The cookie is always deleted after this operation.

Expires after: 1 minute

p15r_debug

Purpose: See related data processing.

Expires after: session

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Consent Metrics

Purpose: This data processing is used for the operational quality assurance of our consent management platform. It is solely used for statistical purposes without tracking website visitors.

Who's placing it: BMW (Thailand) Co. Ltd.

This data processing is using the following cookies or similar technologies:

C5tM5s_base

Purpose: This cookie is used to determine whether this is the first page of a user visit.

Expires after: session

C5tM5s_origin

Purpose: Keep context of consent metrics when switching between sub-sites of same parent domain.

Expires after: session

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Dealer Search Form Prefilling

Purpose: This data processing stores the preferred sales partner or service partner selected by the anonymous user on the website, hence subsequent requests for services do not require repeated selection by the user.

Who's placing it: BMW (Thailand) Co. Ltd.

This data processing is using the following cookies or similar technologies:

cc_last_visited_dealer

Purpose: This cookie is used to store country-specific or custom filter settings and to remember a vehicle model for comparison across different models.

Expires after: 1 month

cc_preferred_dealer

Purpose: This cookie is used to store the information which sales partner or service partner was specified as preferred by the website user in order to provide this metadata for subsequent functionalities.

Expires after: 1 month

dealer_info

Purpose: See related data processing.

Expires after: 3 months

location_postcode

Purpose: This storage element is used to store the postcode value entered by the website visitor for use in the radius search.

Expires after: session

virtualCookie

Purpose: This cookie is used to ensure that the dealer search function is displayed on the website when requested by the website visitor.

Expires after: 1 year

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Dealer Search Personalisation

Purpose: This data processing is used to enable the request for offer functionality with the current vehicle and dealer data.

Who's placing it: BMW (Thailand) Co. Ltd.

This data processing is using the following cookies or similar technologies:

stocklocatorgarage

Purpose: This storage element is used to save the preferred stock vehicles in the local storage. The favorites are shown in the favorite basket.

Expires after: never

stock_locator_selected_dealer

Purpose: This storage element is used in the Vehicle Finder (aka Stock Locator) application to save a selected dealer by means of a dealer ID or location and preselects it on reentry.

Expires after: never

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Dealer Search Result Form Prefilling

Purpose: This data processing stores the preferred sales partner or service partner selected by the anonymous user on the website, hence subsequent requests for services do not require repeated selection by the user.

Who's placing it: BMW (Thailand) Co. Ltd.

This data processing is using the following cookies or similar technologies:

gcdm-preferredDealer

Purpose: This local storage element stores the preferred sales partner or service partner selected by the anonymous user on the website, hence subsequent requests for services do not require repeated selection by the user.

Expires after: never

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Display Favourite Models

Purpose: This data processing stores the information on the selected favourite vehicle model of the user.

Who's placing it: BMW (Thailand) Co. Ltd.

This data processing is using the following cookies or similar technologies:

cc_favourite_model

Purpose: This functional cookie stores the information on the selected favourite vehicle model of the user.

Expires after: 1 month

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eShop

Purpose: This data processing is used to identify visits to the website, help secure data, and remember settings. It does not involve processing any personally identifiable information.

Who's placing it: BMW (Thailand) Co. Ltd.

This data processing is using the following cookies or similar technologies:

ab-###

Purpose: See related data processing.

Expires after: session

cc-###

Purpose: This essential cookie identifies your cart as long as you are not logged in.

Expires after: 2 weeks

dealer_selection_status

Purpose: We store whether a dealer is selected or not by the endcustomer to filter the products provided by the selected dealer. When a dealer is not selected the cookie value is "not selected".

Expires after: session

forceDesktopVersion

Purpose: See related data processing.

Expires after: session

pgid-###

Purpose: See related data processing.

Expires after: session

SecureSessionID-###

Purpose: See related data processing.

Expires after: session

SelectedDistributionPartnerIdAndOutletId

Purpose: See related data processing.

Expires after: session

selectedLocaleID

Purpose: See related data processing.

Expires after: session

ShowRRPHint

Purpose: See related data processing.

Expires after: session

sid

Purpose: See related data processing.

Expires after: session

VINValidationSwitch

Purpose: See related data processing.

Expires after: session

VINValidationSwitchAutomatically

Purpose: See related data processing.

Expires after: session

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Form Provision

Purpose: This data processing is used to prefill form fields. If the user has already entered his name or address in a GCDM form, this data is re-used in the next form so the user does not have to give the data multliple times.

Who's placing it: BMW (Thailand) Co. Ltd.

This data processing is using the following cookies or similar technologies:

gcdm-businessPartner

Purpose: This functional cookie will be set by non-logged-in users after the initial request and used to prefill forms to improve the page's usability.

Expires after: session

gcdmUserData

Purpose: This storage is ror temporary processing of GCDM user data.

Expires after: session

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Form Validation

Purpose: This data processing validates client site schema in order to process request forms.

Who's placing it: BMW (Thailand) Co. Ltd.

This data processing is using the following cookies or similar technologies:

a9698f21d8c7aad40d7ae009097edfe2

Purpose: This cookie is used to store a website id.

Expires after: session

gcdm-c-DLO_###

Purpose: This cookie is used to improve the technical verification of forms. There is a separate pattern for all types of requests. The placeholder '###' contains for example 'rfids', 'tdas' or 'rfos'.

Expires after: session

gcdm-c-gcdmDeviceId

Purpose: This cookie is used to save a random ID which is needed for single sign on functionality.

Expires after: never

gcdm-c-PM2CONFIG

Purpose: This cookie is used to cache information needed by technical form services.

Expires after: session

gcdm-schema_###

Purpose: This strictly necessary cookie is used to improve the technical validation of forms. For all types of requests there is a separate schema. The placeholder '###' includes e.g. 'rfids', 'tdas' or 'rfos'.

Expires after: session

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gcdmAccessTokenProcessing

Purpose: This data processing allows the reentry to the user account.

Who's placing it: BMW (Thailand) Co. Ltd.

This data processing is using the following cookies or similar technologies:

encGCID

Purpose: This persistence is used to store the encrypted Global Customer ID while logged in.

Expires after: session

gcdm-accessToken

Purpose: This local storage element allows the reentry to the MyBMW account.

Expires after: session

gcdm-accessTokenSF

Purpose: See related data processing.

Expires after: session

GCDMSSO

Purpose: The cookie allows users a single sign-on process for our websites.

Expires after: session

GCDMSSO_EXT

Purpose: This cookie ensures that a customer stays logged in for a longer period of time, if he has confirmed this by clicking the check box "keep me logged in" during the login.

Expires after: 90 days

gcdmToken

Purpose: This cookie is required to access the customer account.

Expires after: 1 hour

gcdmTokenExpire

Purpose: See related data processing.

Expires after: session

sessionId

Purpose: This storage element is used to authenticate the website visitor for federated logged in session.

Expires after: session

url-params-gcdmone

Purpose: This storage element is used to save the token of the application before it is redirected to the gcdm login in order to load the user specific data.

Expires after: session

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Geolocation

Purpose: This data processing enables the geolocation of the website visitor in order to display content according to the country or region or the specific province determined. The processing carried out is limited to the country/region/province. More granular information, like the district of the city concerned or even the particular street, will not be evaluated for this purpose.

Who's placing it: BMW (Thailand) Co. Ltd.

This data processing is using the following cookies or similar technologies:

cc_bmwcom_geolocation

Purpose: See related data processing.

Expires after: session

cc_digital_geolocation

Purpose: This local storage element saves the geolocation of the website user in order to display content according to the specific country / region / province determined.

Expires after: never

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hCaptcha

Purpose: This data processing is used as part of security measures to prevent unintentional registration or login attempts by third parties. It evaluates information collected from website visitors to determine if they are human, such as mouse movements, scrolling position, keystroke events, touch events and gyroscope or accelerometer data where applicable.

Who's placing it: Intuition Machines Inc.

This data processing is using the following cookies or similar technologies:

hc_accessibility

Purpose: This storage element is used for technical purposes, such as enabling

Accessibility User use.

Expires after: 30 days

hmt_id

Purpose: This storage element is used for anonymous service-related statistics, as well as for other technical purposes, such as assisting in accessibility support.

Expires after: 30 days

INGRESSCOOKIE

Purpose: This storage element is used for technical purposes, such as load balancing and routing.

Expires after: 30 days

sessionid_hCaptcha

Purpose: This storage element is used for technical purposes, such as load balancing and routing.

Expires after: 30 days

session_hCaptcha

Purpose: This storage element is used for technical purposes, such as load balancing and routing.

Expires after: 30 days

_cfduid

Purpose: This storage element is used for technical purposes, such as load balancing and routing.

Expires after: 30 days

__cflb

Purpose: This storage element is used for technical purposes, such as load balancing and routing.

Expires after: 30 days

__cf_bm

Purpose: This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.

Expires after: 30 minutes

 

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History

Purpose: This data processing is necessary for the handling of the browser back button.

Who's placing it: BMW (Thailand) Co. Ltd.

This data processing is using the following cookies or similar technologies:

History.store

Purpose: This cookie is necessary for the handling of the browser back button.

Expires after: session

HistoryCookie

Purpose: This cookie secures that the browser history is not distorted when using the back button of the browser.

Expires after: session

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IE Popup

Purpose: This data processing is necessary to flag if the Internet Explorer popup for outdated browser version should be displayed.

Who's placing it: BMW (Thailand) Co. Ltd.

This data processing is using the following cookies or similar technologies:

cc_ie_popup

Purpose: This cookie stores information in case the present website visit is based on our advertising activities on a different website.

Expires after: session

cc_ie_popup_bmw

Purpose: This cookie is used to control the display of the warning for a deprecated Internet Explorer browser.

Expires after: session

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Infrastructure Basic

Purpose: This data processing is used to provide technical functionality for web applications and ensure their security.

Who's placing it: BMW (Thailand) Co. Ltd.

This data processing is using the following cookies or similar technologies:

affinity

Purpose: This cookie is used to store the session affinity / sticky routing. It makes sure that website visitor's browser always hits the same backend instance across multiple requests.

Expires after: session

at_check

Purpose: See related data processing.

Expires after: session

BIGipServer###.###_pool_###

Purpose: See related data processing.

Expires after: session

BIGipServer~BMW-DMZ###

Purpose: This cookie is used by the load balancer (load distribution between available servers) to ensure that HTTP requests from a user are always processed on the same server.

Expires after: session

BWROUTEID

Purpose: This cookie is used to ensure the best possible stability and performance while browsing the website. It does not contain any personal information.

Expires after: session

com.adobe.reactor.dataElementCookiesMigrated

Purpose: This session storage stores the cached data element values of Adobe Launch Tag management system.

Expires after: never

csrfToken

Purpose: See related data processing.

Expires after: session

csrftoken

Purpose: See related data processing.

Expires after: 1 year

csrfToken###

Purpose: See related data processing.

Expires after: session

csrf_mini_content_v2

Purpose: See related data processing.

Expires after: 2 hours

IdOrdine

Purpose: The scope is to identifiy the cars of the remarketing business area which require a specific step during checkout process.

Expires after: 30 minutes

IdVeicoloOrdine

Purpose: The scope is to manage the steps of the checkout process.

Expires after: 1 day

JSESSIONID_FOSameSite

Purpose: See related data processing.

Expires after: session

js_activated

Purpose: This technical cookie is used by the application to recognize whether JavaScript is activated in the user's browser.

Expires after: session

lang

Purpose: See related data processing.

Expires after: 10 months

laravel_session

Purpose: This cookie is used internally by the website owners when content is uploaded or renewed on the website.

Expires after: 2 hours

mnm-country-selection

Purpose: This cookie sets the information if the user has declined to switch to the local market website.

Expires after: session

mnm-dealer-context

Purpose: This cookie is used to provide the technical functionality of the web application.

Expires after: session

mnm-language-switch

Purpose: See related data processing.

Expires after: session

mnm-notification

Purpose: This cookie stores information required to display success, failure, alert or info messages to the user.

Expires after: session

MyPromoVeicoli

Purpose: The scope is to disable to possibility of sending more then 1 request on a specific offer until it expires.

Expires after: 1 day

PHPSESSID

Purpose: This cookie is strictly necessary and is generated by applications based on the PHP language. Its general purpose is to be an identifier to keep user session variables. It is a randomly generated number through the hash function md5.

Expires after: session

PHPSESSID-###

Purpose: See related data processing.

Expires after: session

renderid

Purpose: This cookie is needed by the dispatcher (webserver) to distinguish between the different publisher server.

Expires after: session

RLwiHb1JAH22jk91t3Kh

Purpose: This cookie is used by the load balancer (load distribution between available servers) to ensure that HTTP requests from a user are always processed on the same server.

Expires after: session

route

Purpose: This cookie is set to ensure the best possible stability and performance when browsing the website. It does not contain any personal information.

Expires after: session

ROUTEID

Purpose: This cookie is used for Load Balancing, to achieve server affinity which assigns a particular client with a particular server instance behind Load Balancer, so that HTTP sessions doesn’t get lost across application instances.

Expires after: session

SERVERID

Purpose: This cookie is used to assign the visitor to a specific server - this function is required for the functionality of the website.

Expires after: session

XSRF-TOKEN

Purpose: This cookie is strictly necessary and is used to prevent Cross Site Request Forgery attacks.

Expires after: 2 hours

ysession

Purpose: This cookie is used to identify and maintain the website visitor's session variables.

Expires after: 2 hours

_cfuvid

Purpose: This cookie is only set when a site uses this option in a Rate Limiting Rule, and is only used to allow the Cloudflare WAF to distinguish individual users who share the same IP address. Visitors who do not provide the cookie are likely to be grouped together and may not be able to access the site if there are many other visitors from the same IP address.

Expires after: session

__cfduid

Purpose: This cookie is used by the Cloudflare content network to identify trusted web traffic.

Expires after: 24 days

__cflb

Purpose: This cookie is used for Cloudflare Load Balancer session affinity.

Expires after: 1 day

__cfruid

Purpose: See related data processing.

Expires after: session

__cf_bm

Purpose: This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.

Expires after: 30 minutes

__Host-PHPSESSID

Purpose: See related data processing.

Expires after: session

__RequestVerificationToken###

Purpose: ecurity cookie for preventing a CSRF attack.

Expires after: session

__SECURE-PHPSESSID

Purpose: This cookie stores a unique session ID that is necessary to maintain a user's session during their visit to the website.

Expires after: session

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Infrastructure Basic Appointment

Purpose: This data processing is used to provide the relevant online store to the website visitor.

Who's placing it: BMW (Thailand) Co. Ltd.

This data processing is using the following cookies or similar technologies:

services

Purpose: This storage element is used to store available service options for the current session.

Expires after: session

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Infrastructure Basic Shop

Purpose: This data processing is used to provide the relevant online store to the website visitor.

Who's placing it: BMW (Thailand) Co. Ltd.

This data processing is using the following cookies or similar technologies:

bmw_eshop_account

Purpose: This cookie stores the type of payment account and, if available, the payment account ID as per BMW Pay.

Expires after: session

bmw_eshop_ca

Purpose: The cookie contains the specific shopping cart ID of the anonymous or logged-in user. The ID refers to the shopping cart held within the backend and is specific for the market.

Expires after: session

bmw_eshop_ctx_id

Purpose: This cookie contains the context ID that is necassary for a payment.

Expires after: session

bmw_eshop_geo

Purpose: See related data processing.

Expires after: session

bmw_eshop_option_id

Purpose: This cookie identifies the payment option which the user uses to create an order.

Expires after: session

bmw_eshop_vi

Purpose: This cookie contains the VIN of the selected vehicle of a logged-in user. Only a single VIN can be used.

Expires after: session

dealer_outlet_id

Purpose: See related data processing.

Expires after: session

FS_MSG_ONESHOP_###

Purpose: See related data processing.

Expires after: session

modelKeys

Purpose: See related data processing.

Expires after: session

mybmw_sso

Purpose: This cookie enables the connection to the Single Sign on information of the logged-in user.

Expires after: session

saved_vin_vehicles

Purpose: Vehicle Selector of One Shop. Cookie contains the VINs of not selected vehicles. User can select VIN to filter his vehicles for the corresponding product portfolio avialble for his vehicle.

Expires after: never

selected_address_guid

Purpose: This cookie stores the customer's address ID as saved in GCDM.

Expires after: session

session_id

Purpose: See related data processing.

Expires after: session

theme-ui-color-mode

Purpose: See related data processing.

Expires after: never

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Infrastructure Operations

Infrastructure Operations

Purpose: This data processing undertakes Load Balancing, to achieve server affinity which assigns a particular client with a particular server instance behind Load Balancer, so that HTTP session doesn’t get lost across application instances.

Who's placing it: BMW (Thailand) Co. Ltd.

This data processing is using the following cookies or similar technologies:

bmwdtm_cid

Purpose: See related data processing.

Expires after: never

debug

Purpose: See related data processing.

Expires after: never

folder_structure

Purpose: This session cookie is a functional cookie request made by the iFrame from a remote domain.

Expires after: session

oam.Flash.RENDERMAP.TOKEN

Purpose: This cookie is a security feature for a temporary cache of the user interface.

Expires after: session

schrift

Purpose: This cookie stores the font size.

Expires after: 1 month

session

Purpose: This cookie stores the font size for the page.

Expires after: 2 hours

SessionId

Purpose: See related data processing.

Expires after: 1 year

sessionId

Purpose: See related data processing.

Expires after: session

z35.fontSize

Purpose: This cookie stores the font size for the page.

Expires after: 1 year

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Infrastructure Operations Digital Checkout

Purpose: This data processing is used to provide the technical functionality and ensure the usability of the website.

Who's placing it: BMW (Thailand) Co. Ltd.

This data processing is using the following cookies or similar technologies:

dcs

Purpose: Technical identifier to allow the support team to identify and trace errors.

Expires after: session

dcs_cart

Purpose: Identifier of the current cart used to identify vehicle and dealer information to allow automatic re-selection after login or page refresh.

Expires after: session

dcs_cart_an

Purpose: This storage element is used to temporarily record customer login state to ensure correct processing of shopping cart.

Expires after: session

dcs_finance

Purpose: Identifier of the selected checkout method to allow automatic re-selection after login or page refresh.

Expires after: session

dcs_guest

Purpose: This storage element is used to temporarily store the customer profile in the browser session storage. It is only used when a vehicle is checked out without a GCDM profile. Data is removed when browser tab is closed, or, when navigating away from DCS, or, when order is placed.

Expires after: session

dcs_order

Purpose: This storage element is used to temporarily store the order data in the browser session storage. It is used to retain order information when navigating to the banking website to authorise payment (for example 3D Secure). The data is deleted when returning from the banking website or when closing the tab.

Expires after: session

fs-mco-commerciallySelfEmployed

Purpose: The element is used to store the self-employment status of the customer. This is needed in case the customer decides to refresh the page.

Expires after: session

FS_MSG_DCS_###

Purpose: See related data processing.

Expires after: session

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JavaServerPages

Purpose: This data processing is used to identify website visitors anonymously across a session.

Who's placing it: BMW (Thailand) Co. Ltd.

This data processing is using the following cookies or similar technologies:

JSESSIONID

Purpose: This cookie is used to anonymously identify website visitors across a session.

Expires after: session

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JW Video Player

Purpose: This data processing is used to ensure the functionality of the media player.

Who's placing it: LongTail Ad Solutions Inc.

Privacy Policy Link: https://www.jwplayer.com/legal/privacy/

This data processing is using the following cookies or similar technologies:

jwplayer.mute

Purpose: This cookie is used for saving the muting state of a specific Video Player.

Expires after: session

jwplayer.volume

Purpose: This cookie is used for saving the volume level of a specific Video Player.

Expires after: session

jwplayerLocalId

Purpose: This local storage element enables the playback of videos, TV footage and audio tracks.

Expires after: never

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Language Selector

Purpose: This data processing is used to remember the language selection of the user to improve the user journey for returning visitors.

Who's placing it: BMW (Thailand) Co. Ltd.

This data processing is using the following cookies or similar technologies:

cc_minicom_language

Purpose: This cookie is set to remember the language selection of the user to improve the user journey for returning visitors.

Expires after: 1 year

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MyBMW Account

Purpose: This data processing is used to support the technical operation of the MyBMW account.

Who's placing it: BMW (Thailand) Co. Ltd.

This data processing is using the following cookies or similar technologies:

additionalInfo

Purpose: The cookie is used if the customer wants to stay logged in.

Expires after: 30 days

cst

Purpose: The persistence is needed for storing the role and company information of the customer in order to show specific prices and information.

Expires after: 1 hour

gcdm-businessPartnerLoggedIN

Purpose: This local storage element allows the reentry to the MyBMW account.

Expires after: session

gcdm-c-userAccount

Purpose: This local storage element allows the reentry to the MyBMW account.

Expires after: session

Isso_token

Purpose: This local storage element allows the reentry to the MyBMW account.

Expires after: session

mybmw-profileEnrichment

Purpose: This local storage element counts the user logins and decides when anothe customer communication is necessary.

Expires after: never

mybmw-state

Purpose: This local storage element counts the user logins and decides when anothe customer communication is necessary.

Expires after: session

mybmwUserLogin

Purpose: This cookie has been created in order to improve the performance of checking permanent login token. If this cookie exists we ask the backend for the permanent login token. In other case we don’t need a backend call.

Expires after: 3 months

myBMW_SF_vehicleImageConsent

Purpose: This cookies stores consent chosen by the customer about exchange of the vehicle information number between legal entities of BMW AG and this portal (financial service entity).

Expires after: session

myBMW_SF_visitorType

Purpose: This cookie is used for internal BMW tracking purposes and stores date/time of the first use of the website.

Expires after: 1 year

referrer

Purpose: This cookie is generally provided by AddThis and allows share buttons to appear beneath a product image.

Expires after: 1 day

selectedContract

Purpose: This cookie stores information related to the current contract ID and account ID.

Expires after: session

SILOP_Lang

Purpose: See related data processing.

Expires after: 473 years

SM-UID

Purpose: See related data processing.

Expires after: session

SMIDENTITY

Purpose: See related data processing.

Expires after: session

SMSESSION

Purpose: The cookie allows users a single sign-on process for our websites.

Expires after: session

SM_UID

Purpose: See related data processing.

Expires after: session

SM_USER

Purpose: See related data processing.

Expires after: session

sso_token

Purpose: This storage element saves the information that a MyBMW account user is logged in.

Expires after: session

toIntId

Purpose: This cookies is needed to perform a client based auto-logout after defined period if no manual logout was done.

Expires after: session

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Psyma Survey

Purpose: This data processing is used to gather user feedback on the quality and performance of the website and benchmark it against other companies within the industry.

Who's placing it: BMW (Thailand) Co. Ltd.

This data processing is using the following cookies or similar technologies:

psyma_participation

Purpose: This cookie is used to avoid multiple invitations to the survey participation for returning users.

Expires after: 30 days

psyma_phev

Purpose: This cookie is used to avoid multiple invitations to the survey participation for returning users.

Expires after: 30 days

psyma_verbrenner

Purpose: This cookie is used to avoid multiple invitations to the survey participation for returning users.

Expires after: 30 days

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Region and Language Selector

Purpose: This data processing stores information about the user's country selection.

Who's placing it: BMW (Thailand) Co. Ltd.

This data processing is using the following cookies or similar technologies:

cc_country_preferences

Purpose: This functional cookie stores information about the user's country selection.

Expires after: 1 month

mini-com-redirect-target

Purpose: This cookie is used to offer the website visitor to be redirected to the market specific website.

Expires after: session

prov_consentCookie

Purpose: This cookie is only used if the province selection feature is activated. It is used to store the choosen province which is necessary to display website content according to local requirements, which also include legal requirements.

Expires after: 1 year

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ScrollPosition

Purpose: This data processing is used to store the scroll position in the stocklocator results page, so the position of the website visitor on the page is preserved while navigating from and to the results page.

Who's placing it: BMW (Thailand) Co. Ltd.

This data processing is using the following cookies or similar technologies:

scrollPosition

Purpose: This storage element is used to store the scroll position in the stocklocator results page, so the position of the user on the page is preserved while navigating from and to the results page (e.g. if the user navigates from the results page to the details page and then back again).

Expires after: session

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sidebarProcessing

Purpose: This data processing is used to store information necessary to enable the interaction functionality within the website's sidebar.

Who's placing it: BMW (Thailand) Co. Ltd.

This data processing is using the following cookies or similar technologies:

x-apitoken

Purpose: This cookie is used to store the information required to enable the interaction functionality within the sidebar of the website.

Expires after: session

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Sticky Side Bar

Purpose: This data processing is used to enhance the user experience when using the sticky side bar menu. Information that is stored is only about user interactions with sticky side bar in order to change the way it behaves.

Who's placing it: BMW (Thailand) Co. Ltd.

This data processing is using the following cookies or similar technologies:

chatMinimized

Purpose: This storage element is used to optimise the functionality of customer care features.

Expires after: 12 hours

chatOpen

Purpose: This storage element is used to optimise the functionality of customer care features.

Expires after: session

liveChatAvailable

Purpose: This storage element is used to optimise the functionality of customer care features.

Expires after: 12 hours

nudgeAcknowledged

Purpose: This storage element is used to optimise the functionality of customer care features.

Expires after: 2 weeks

nudgeDisplayed

Purpose: This storage element is used to optimise the functionality of customer care features.

Expires after: session

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Stock Locator Details

Purpose: This storage element is used to save a partner selected in the car search using its partner ID and to preselect it when the search is called up again.

Who's placing it: BMW (Thailand) Co. Ltd.

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Stock Locator Strictly Necessary

Purpose: This data processing is used to transfer vehicle and dealer related information from the Vehicle Finder (aka Stock Locator) application to the request form.

Who's placing it: BMW (Thailand) Co. Ltd.

This data processing is using the following cookies or similar technologies:

intOffersList

Purpose: The purpose of this storage element is that of storing data (integrated offers selected in PDP for a vehicle) and add them to a temporary cart “shadowCart” so that the current vehicle configuration is saved. Once the user adds the vehicle to the shopping cart and the real cart is generated, this temporary cart is deleted.

Expires after: session

StockLocator

Purpose: This storage element is used to transfer vehicle and dealer related information from the Vehicle Finder (aka Stock Locator) application to the RFO form.

Expires after: never

user-saved-search

Purpose: This storage element is used to communicate between VehicleFinder and MyBMW/MyMini. With this parameter, the partner product can retrieve what search was saved by the user before the login process.

Expires after: session

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Technical Content Provisioning

Purpose: This data processing is used to speed up content loading in special teasers provided by sales or service partners.

Who's placing it: BMW (Thailand) Co. Ltd.

This data processing is using the following cookies or similar technologies:

bmw-page-data

Purpose: This local storage is used to cache loaded content.

Expires after: never

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Technical Cookie Check

Purpose: This data processing is used to check if a browser is configured to allow cookies or storage elements to be set.

Who's placing it: BMW (Thailand) Co. Ltd.

This data processing is using the following cookies or similar technologies:

TEST_AMCV_COOKIE_WRITE

Purpose: See related data processing.

Expires after: session

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Technical Handover to Sales Process

Purpose: This data processing is used to store information like the configuration-ID, selected sales partner, selected service partner or selected financial product to enter the online sales process or to restart it at a later point in time.

Who's placing it: BMW (Thailand) Co. Ltd.

This data processing is using the following cookies or similar technologies:

cc_digital_openarea

Purpose: This cookie is used to store non-user related, traceable information like the configuration-ID, selected sales partner or service partner or selected financial product to enter the online sales process or to restart it at a later point in time. The cookie hence is necessary to create an offer for the vehicle desired by the user.

Expires after: never

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test_storageProcessing

Purpose: This data processing is used to enable tests within the website development.

Who's placing it: BMW (Thailand) Co. Ltd.

This data processing is using the following cookies or similar technologies:

test_storage

Purpose: This cookie is used to support testing within software development.

Expires after: session

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Vehicle Configurator Personalisation

Purpose: This data processing supports display of individualised options every time the user changes the vehicle configuration.

Who's placing it: BMW (Thailand) Co. Ltd.

This data processing is using the following cookies or similar technologies:

last_config

Purpose: This storage is set every time the user changes the configuration. It is used to provide images of products that are selected based on the users' last vehicle configuration.

Expires after: 2 weeks

preconfiguredModelData

Purpose: This cookie is used to transfer additional information for preconfigured vehicles from the website homepage or product page to the configurator.

Expires after: 1 day

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Vehicle Configurator Personalisation

Purpose: This data processing supports display of individualised options every time the user changes the vehicle configuration.

Who's placing it: BMW (Thailand) Co. Ltd.

This data processing is using the following cookies or similar technologies:

Garage

Purpose: This storage is set every time the user changes the vehicle configuration. It is used to provide images of products that are selected based on the users' last vehicle configuration.

Expires after: never

h5vco.configurations.currentConfig

Purpose: This storage is used to store the current vehicle configuration in the vehicle configurator.

Expires after: never

h5vco.configurations.RFO

Purpose: This storage is used to send offer relevant data of the current vehicle configuration in the vehicle configurator.

Expires after: never

h5vco.configurations.TDA

Purpose: This storage is used to send test drive relevant data of the current vehicle configuration in the vehicle configurator.

Expires after: never

state

Purpose: This cookie is set after the user enters the postcode and is loaded based on the state for the entered postcode entered by the user at the initial load of the vehicle configurator. It is used to calculate correct pricing and taxation for the vehicle the user selects and configures.

Expires after: session

zipCode

Purpose: This cookie is set when the user enters the postcode on the initial load of the vehicle configurator. It is used to calculate "ride away" pricing and taxation for the vehicle the user selects and then configures.

Expires after: session

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Vehicle Visualiser

Purpose: This data processing is performed to store information from the visualiser in order to customise product visualisations within the product pages.

Who's placing it: BMW (Thailand) Co. Ltd.

This data processing is using the following cookies or similar technologies:

cc_digital_individualization

Purpose: This item is used to store non user related nor traceable configuration information from the visualiser in order to customise product visualisations within the product pages.

Expires after: never

visualizer_user_config

Purpose: This storage is the local storage definition for the visualiser application. visualiser uses the local storage to store user's selected vehicle configuration.

Expires after: never

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Webchat PureCloud

Purpose: This data processing is used to provide the user with the desired functionality (e.g. live chat or co-browsing).

Who's placing it: Genesys Cloud Services B.V.

This data processing is using the following cookies or similar technologies:

cct_chatSessionToken

Purpose: This cookie is used as a unique indentifier to verify current chat session.

Expires after: 1 day

cct_coBrowseDraggablePosition

Purpose: This cookie is used to store the position of the draggable button if dragged and keep the position to same for a session.

Expires after: 1 day

cct_isChatSessionActive

Purpose: This cookie is used to store the boolean to track if chat is active.

Expires after: 1 day

_###:actms

Purpose: This cookie stores a unique identifier for the current web session of a customer.

Expires after: 1 day

_###:actmu

Purpose: This cookie stores a unique identifier for an anonymous customer. It identifies the customer and restores his or her specific conversation.

Expires after: 1 day

_###:actts

Purpose: This cookie stores the start times of the first, previous, and current web sessions.

Expires after: 1 day

_###:actvc

Purpose: This cookie stores the total number of sessions.

Expires after: 1 day

_###:cb:offerSt

Purpose: This cookie is used to keep track of status to initiate a CoBrowse sessions.

Expires after: 1 day

_###:cb:ongoingSess

Purpose: This cookie stores the Session ID an active CoBrowse session.

Expires after: 1 day

_###:cb:sharer:usrId

Purpose: This cookie stores the unique ID created for this customer/sharer.

Expires after: 1 day

_###:cb:wsUrl

Purpose: This cookie stores the connected websocket URL to connect with an agent.

Expires after: 1 day

_###:gcmcopn

Purpose: This cookie keeps track of the state of the Messenger window.

Expires after: 1 day

_###:gcmcsessionActive

Purpose: This cookie stores the active state of the current conversation so it can be restored later after the page loads, the page changes, or if the user closes their window, tab, or browser and comes back to the website again. Note: This key is created only when the Conversations plugin is configured to load.

Expires after: 1 day

_###:gcmksid

Purpose: This cookie is used to create a unique knowledge session id and store it to track the current session. Note: This key is created only when the Knowledge plugin is configured to load.

Expires after: 1 day

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WebChat PureConnect

Purpose: This data processing is used to provide the user with the desired functionality (e.g. live chat or co-browsing).

Who's placing it: Genesys Cloud Services B.V.

This data processing is using the following cookies or similar technologies:

draggablePosition

Purpose: This cookie is used to store the position of the draggable button if dragged and keep the position to same for a session.

Expires after: 1 day

ININ-Cobrowse-Auth

Purpose: Contains the user’s current authenticated session inside co-browse.

Expires after: 1 day

lastHost.###

Purpose: This storage element is used to store the last chat server.

Expires after: session

Widgets.ready

Purpose: This cookie is used for widget management on the website.

Expires after: session

_###:actms

Purpose: his cookie stores a unique identifier for the current web session of a customer.

Expires after: 1 day

_###:actmu

Purpose: This cookie stores a unique identifier for an anonymous customer. It identifies the customer and restores his or her specific conversation.

Expires after: 1 day

_###:actts

Purpose: This cookie stores the start times of the first, previous, and current web sessions.

Expires after: 1 day

_###:actvc

Purpose: This cookie stores the total number of sessions.

Expires after: 1 day

_###:cb:offerSt

Purpose: This cookie is used to keep track of status to initiate a CoBrowse sessions.

Expires after: 1 day

_###:cb:ongoingSess

Purpose: This cookie stores the Session ID an active CoBrowse session.

Expires after: 1 day

_###:cb:sharer:usrId

Purpose: This cookie stores the unique ID created for this customer/sharer.

Expires after: 1 day

_###:cb:wsUrl

Purpose: This cookie stores the connected websocket URL to connect with an agent.

Expires after: 1 day

_###:gcmcopn

Purpose: This cookie keeps track of the state of the Messenger window.

Expires after: 1 day

_###:gcmcsessionActive

Purpose: This cookie stores the active state of the current conversation so it can be restored later after the page loads, the page changes, or if the user closes their window, tab, or browser and comes back to the website again. Note: This key is created only when the Conversations plugin is configured to load.

Expires after: 1 day

_###:gcmksid

Purpose: This cookie is used to create a unique knowledge session id and store it to track the current session. Note: This key is created only when the Knowledge plugin is configured to load.

Expires after: 1 day

_genesys.widgets.app.autoLoadList

Purpose: Contains a list of active plugin names that are updated based on the usage of widgets during deployment. This is to ensure that a widget is auto-loaded during a page refresh or page navigation when there is an active session associated with it.

Expires after: session

_genesys.widgets.console.activeSubscriptions

Purpose: Contains the list of all active event subscriptions listening via the Console plugin.

Expires after: session

_genesys.widgets.console.command

Purpose: Contains the selected command to run from the Commands section.

Expires after: session

_genesys.widgets.console.commandPlugin

Purpose: Contains the selected command to run from the Commands section.

Expires after: session

_genesys.widgets.console.event

Purpose: Contains the selected event type to listen against, from the Events section.

Expires after: session

_genesys.widgets.console.eventPlugin

Purpose: Contains the selected plugin from the Events section to listen for events.

Expires after: session

_genesys.widgets.console.optionsArea

Purpose: Contains the command options to send when executing a command.

Expires after: session

_genesys.widgets.console.session

Purpose: Contains the active Console plugin open/close state.

Expires after: session

_genesys.widgets.console.windowPosition

Purpose: Contains the position of the Console plugin on the screen.

Expires after: session

_genesys.widgets.inFocus

Purpose: This storage element is used to store a Globally Unique Identifier (GUID) that identifies the browser tab or window for the active chat session when the chat widget is opened in multiple browser tabs or windows.

Expires after: never

_genesys.widgets.webchat.autoInvite.disabled

Purpose: Contains a value that disables or enables the WebChat autoInvite feature. It is dynamically updated based on the user's response to the initial WebChat invite.

Expires after: session

_genesys.widgets.webchat.metaData

Purpose: Contains all the metadata details related to the current active chat session.

Expires after: session

_genesys.widgets.webchat.state.asyncUnreadMessageCount

Purpose: Keeps track of the number of unread messages related to an Async Chat, when WebChat is minimized. It is cleared whenever the WebChat Widget is maximized by the user to read the new messages.

Expires after: session

_genesys.widgets.webchat.state.filters

Purpose: Contains any prefilters that were added using WebChatService plugin commands addPrefilteror sendFilteredMessage.

Expires after: session

_genesys.widgets.webchat.state.index

Purpose: A session cookie containing the last unique Message ID for internal tracking purposes.

Expires after: session

_genesys.widgets.webchat.state.keys

Purpose: A session cookie that can contain some encrypted keys related to the current active chat session.

Expires after: session

_genesys.widgets.webchat.state.lastMessageCountRead

Purpose: Contains the number of messages that are read during an active chat session that calculates the number of unread messages when WebChat is minimized. It is automatically cleared whenever the WebChat Widget is maximized or closed/ended.

Expires after: session

_genesys.widgets.webchat.state.minimized

Purpose: Contains the WebChat Widget minimized or maximized state for internal tracking purposes.

Expires after: session

_genesys.widgets.webchat.state.open

Purpose: Contains the WebChat Widget open or close state for internal tracking purposes.

Expires after: session

_genesys.widgets.webchat.state.ping

Purpose: A session cookie containing the time at which the last successful request was made to the server.

Expires after: session

_genesys.widgets.webchat.state.purecloud-v2-sockets.ConversationID

Purpose: Used only with PureCloud V2 API, containing the active conversation ID related to the current chat session.

Expires after: session

_genesys.widgets.webchat.state.purecloud-v2-sockets.Jwtoken

Purpose: Used only with PureCloud V2 API, containing the JWT token related to the current active chat session.

Expires after: session

_genesys.widgets.webchat.state.purecloud-v2-sockets.LastMsgId

Purpose: Used only with PureCloud V2 API, containing the last unique ID of the message sent in the WebChat Widget.

Expires after: session

_genesys.widgets.webchat.state.purecloud-v2-sockets.MemberID

Purpose: Used only with PureCloud V2 API, containing the user ID of the WebChat Widget related to the current active chat session.

Expires after: session

_genesys.widgets.webchat.state.purecloud-v2-sockets.WS_URL

Purpose: Used only with PureCloud V2 API, containing the WebSocket event stream URI for listening to new incoming messages.

Expires after: session

_genesys.widgets.webchat.state.pureengage-v3-rest.index

Purpose: A session cookie applicable only when using Genesys Engage V3 API, containing the last unique message ID for internal tracking purposes.

Expires after: session

_genesys.widgets.webchat.state.pureengage-v3-rest.open

Purpose: A cookie applicable only when using Genesys Engage V3 API, containing the WebChat Widget open or close state for internal tracking purposes.

Expires after: session

_genesys.widgets.webchat.state.pureengage-v3-rest.session

Purpose: A session cookie applicable only when using Genesys Engage V3 API. It contains the Session ID related to the current active chat session. It is used to restore the active chat session during scenarios like page refresh or page navigation.

Expires after: session

_genesys.widgets.webchat.state.session

Purpose: A session cookie containing the unique Session ID related to the current active chat session. It is used to restore the active chat session during scenarios like page refresh or page navigation.

Expires after: session

_genesys.widgets.webchat.state.unreadMessages

Purpose: A session cookie that keeps track of the number of unread messages during an active chat session, when WebChat is minimized. It is cleared whenever the WebChat Widget is maximized by the user to read the new messages.

Expires after: session

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Cookies and Modifications.

In the following paragraphs, we'll explain our purposes for using cookies and similar technologies on our websites, we also offer you the opportunity to modify your consent to our use or to revoke your consent at any time.

What are Cookies?

Cookies and web storage technologies, such as Local Storage and Session Storage, referred to as "cookies", facilitate your interaction with our websites. As soon as you visit our websites, cookies are downloaded by the internet browser to your end device, for example as a small text file. Third-party technologies, like scripts, pixels and tags, which we integrate into our websites for advertising purposes, also place cookies on your end device. In the following paragraphs, we'll explain to you what we use these technologies for, and how to adjust the settings to your needs.

Purposes of Cookies.

Cookies take care of many different tasks that contribute to a seamless and interactive online experience. For this to work, you need to always use the same end device and the same browser. Some specific cookies are essential for the running and maintenance of our websites, because they enable us to:

  • Provide you with the services of your preference at all times
  • Present you with specific and relevant information
  • Offer you a seamless and comfortable online experience

Recognition and Response.

Cookies show us how you use and interact with our websites, for instance, when you save your settings and user ID. This helps us to:

  • Provide you with a more personal experience by bringing you to the most important pages in a more efficient way
  • Remind us of some of your personal preferences
  • Guide you to useful content or pages

Continuous Improvements.

Cookies help us understand how visitors use our websites, and they enable us to make any necessary improvements. For example, cookies make it possible to analyse what type of content is popular, and create similar topics that could be equally relevant to our visitors. This, in turn, helps us to:

  • Improve the design of our websites and provide you with a better online experience
  • Try different approaches and present our visitors with content that is most relevant to them

Advertising and Retargeting.

Our websites may use cookies for retargeting purposes. This means that cookies store information from your browsing history to track your interests and activity on our websites. This helps us, or our advertising partners, to present you with:

  • Relevant advertising for our products on other websites, which is based on your visits to our website
  • A combination of relevant and specific information, so that the displayed advertising matches your interests

Cookie Categories.

Both data processing and associated cookies may be deployed on our websites. Depending on function and purpose, we have divided data processing into different categories. The intended purpose of each respective category is described on this page, and your consent to said categories can also be modified here. Each category lists all related data processing, if any, as well as the cookies that are normally used for said data processing.

Please find further information on the various cookie categories at the start of this page, under "Modifications and Details".

What do you need to know about cookies?

Cookies support a better and faster online experience. A cookie is a small text file that stores internet settings. Almost every website uses cookies. When you visit a website for the first time, the cookies are downloaded by your internet browser. The next time you visit this website using the same end device, the website recognises you and displays content that is tailored to your personal needs and interests. The cookies mentioned below are synonymous with HTML5 Session Web Storage and HTML5 Local Web Storage.

First-Party Cookies.

First party cookies are cookies that we, or contracted service providers, place on the website and with which you interact if you continue to use our website.

Third-Party Cookies.

Our websites may also contain content from other providers (third-party providers), who possibly use their own cookies. Third-party providers may place cookies during your visit to our websites that request information like, for example, whether you loaded one of our websites. Please go to the website of the third-party provider to learn more about their use of cookies. In the detailed list under "Modifications and Details", you'll find information on the respective third-party providers and a reference to their data privacy statement. You can reject cookies from third-party providers at any time, by using the corresponding function on our websites. When you reject all third-party cookies, we'll only be able to provide you with the functionality on our websites that can be used without such cookies. In this case, the sections of our websites where third-party content is integrated, which requires the placing of third-party cookies, won't be available to you. A notification will inform you of this. If you still want to access the unavailable content on the website, you'll need to agree to the use of analytics and marketing cookies. Please use the corresponding function on our websites to give or revoke your consent. Please refer to the list of cookies for more information on integrated third party data processing (e.g. tags, scripts, pixels).

Rejecting Cookies.

When you reject cookies that require your consent, we'll duly accept your decision and refrain from placing the respective cookies. If you revoke your consent for cookies, we'll stop placing cookies that require consent starting from your visit to the next page. We'll delete any first-party cookies, insofar as this is technically possible. You may, of course, refuse the use of analytics and marketing cookies. However, this will prevent us from understanding what you like or dislike about our websites, and from making any necessary improvements. Please note that we cannot delete third-party cookies. If you would like to delete all third-party cookies, please go to your browser settings. We would also like to make you aware that revoking your consent to cookies won't result in less advertising. Rather, it means that the displayed advertising isn't tailored to your personal needs.

Cookie Management in your browser.

You can manage cookie settings via the aforementioned features on our website, and also through changing your browser settings (enable, disable and delete). Most browsers allow you to manage cookies by either accepting or rejecting all cookies. Go to the help section of your browser to learn more about how to manage and delete cookies. When you change your cookie settings, certain cookies will be blocked. In this case, you may not fully benefit from some features on our website. We may also be unable to provide you with certain content that you have previously seen or used.

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